Support
"Team Projak Is here To Provide Complete Support Services For Your Requirement With Added Value And Best Experiences"
SUPPORT
Our innovative solutions continue to give results even after successful deployment, your needs are met by our team with flexible solutions agreements to meet the specific needs of your programme. We provide
- Diagnostics for issues
- Give solutions for problems
- Enhancements are provided at good rates which are inclusive in the agreement
- Performance evaluations
- Increased demand is met by recommended changes to the system
IBM FILENET SUPPORT SERVICES
The Projak team offers support services which keep you ahead of times and help you to proactively manage the systems to avoid any glitches from hindering you day to day working
- Errors and bugs can be identified and problems resolved by systematic scans and diagnoses
- Your systems will be running with upto date software due to automated fix packs which ensure timely upgrades with enhancements and updates
- System monitoring is done for Annual Health Checks which include
- Clearing of lingering issues that have not been addressed
- Scalable systems are created to ensure good growth plans
- Current system and configuration is reviewed to validate the growth of the organisation internally so as to not outpace the scale of your system
- Once system is installed the team gives full support for any troubleshooting issues. Regular upgradation are provided as per customer need via proper training, adding in the enhancements and also scheduling annual health checks
CONTENT MIGRATION SUPPORT
Our ECM solutions deliver results that reduce your cost burdens with advanced case management solutions and replace old less scalable ECM systems with new developments to enhance your business operations and add value to the enterprise
Our latest ECM tools help you prepare and configure the process of migration from many systems to ECM systems by including
- IBM CONTENT MANAGER
- IBM IMAGE PLUS
- VERTAFORE IMAGE RIGHT
- IBM FILENET PANAGOM
- IBM FILENET IMAGE SERVICES
IBM CONTENT NAVIGATOR CONSULTING & SUPPORT SERVICES
The content navigator system is maintained by the PROJAK team by being available for troubleshooting, maintenance and updates. Trainings are imparted for latest IBM content navigator
- Latest releases are introduced into the system with systematic guidance
- Full capacity running of systems is ensured by continuous health checks
- Issues are managed successfully by full support systems
